Frequently Asked Questions (FAQ'S)

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The CDBS is an Australian Government program providing eligible children aged 0–17 with up to $1,132 in dental benefits over two calendar years. Services covered include check-ups, cleaning, fillings, and more. To be eligible, your child must:

• Be aged 0–17 for at least one day of the calendar year
   
• Be eligible for Medicare
   
• Receive, or be part of a family receiving, certain government payments like Family Tax Benefit Part A
   

You can verify eligibility by:

• Logging into your Medicare online account at my.gov.au
   
• Calling Medicare on 132 011
  

Alternatively, when you register with Dental Patrol, we can check your child's eligibility on your behalf.

No worries! Dental Patrol offers affordable private options for children not covered by CDBS. We'll always inform you of any costs before treatment. 

It's not necessary for you to be present during the school visit. However, if you prefer to attend, please indicate this on the consent form, and we'll arrange a suitable time. 

Yes. After your child’s dental appointment, we’ll provide a detailed dental report outlining the treatment provided and any recommended follow-up care. This is sent via an email which will be nominated by parents on the consent forms. 

Our team is experienced in working with children and takes a gentle, friendly approach. If your child is too anxious or distressed to proceed, we won’t force treatment. We'll contact you to discuss other options. 

No. If your child is eligible for CDBS, Medicare covers the costs. If your child is not eligible or further treatment is required that isn't covered, we will contact you before proceeding. You will never receive a surprise bill. 

 We typically schedule visits every 6 to 12 months, depending on the needs of your students and the preferences of your institution. 

 If you're interested in hosting Dental Patrol, please contact us through our website or email. We'll provide all necessary information and coordinate a visit that fits your schedule. 

 No. Dental Patrol services are provided at no cost to participating schools, kindergarten and early learning centres (Childcare and daycare).